Privacy Policy
What we collect
We may collect the following information:
● Name and title
● Contact information including email address
● Business details
● Demographic information such as postcode, preferences and interests
● Other information relevant to customer surveys and/or offers
How we process your personal data
Contact Forms Contact information that we process via the contact form is collected and stored using a secure Squarespace server.
Retention Periods
We retain personal data for the length and duration of any contractual or business relationship that we have with you for which we require your contact information or for as long as consent is provided to us to enable us to process your personal data. In the event of any queries relating to agreements made via telephone or email or contractual dispute or financial transaction information we may retain this data for a period of 7 years from the date of the enquiry/conversation or from a period of 7 years from the cessation of the contract between Teekko Design and yourself (or twelve years where a contract is made by deed), whichever is the most applicable period of time.
Lawful Processing
The lawful basis for processing your data is on several different basis and we may use any or all of these.
The first is out of a contractual need, i.e:
● [insert business name] has a contract with you and we need to process your personal data to comply with our contractual obligations under the contract.
● The second is out of legitimate interest for both Teekko Design and you in order to offer solutions, products and/or services that meet your needs.
● The third basis is where we need to comply with a legal or regulatory obligation.
For any other processing purposes we will obtain your consent for the use of your data.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate whether you wish your information to be used by us for direct marketing purposes. We will never pre-tick this option box and we will always be transparent about the use of your data so you always have full control over what you are consenting to
Right of Access
You may request details of personal information which we hold about you under. If you would like a copy of the information held on you, please contact celeste@teekkodesign.com
Right to Portability
Should you require your data porting please contact our Customer Experience Team to discuss your requirements at celeste@teekkodesign.com
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
● Internal record keeping.
● We may use the information to improve our products and services.
● We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
● From time to time, we may also use your information to contact you for market research purposes.
● We may use the information to customise the website according to your interests.
Website Visits
As you interact with our website, we may automatically collect information about your equipment, browsing actions and patterns by using cookies which are files placed on your system. You may disable these using your browser settings.
Jurisdiction
At no point do we transfer any of your personal data outside [of the US and Canada]
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguards and secure the information we collect online
Controlling your personal information
For any enquiries, or to exercise your rights under Data Protection Law, you may contact our Customer service specialist at celeste@teekkodesign.com
Right to Restrict Processing
You may in some circumstances choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by:
● unsubscribing to a marketing email via the unsubscribe link
● contacting our Customer service specialist
We will not sell, distribute or lease your personal information to third parties unless we have obtained your permission, or we are required to do so by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Right to Rectification
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect
Right to Erasure
If you believe we should no longer hold your data then you have the right to in essence ‘be forgotten’ and in such cases you may request that we erase all data that we hold about you
Information we may request from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.